Privacy Policy

a. Personal Information

• Name
• Email address
• Phone number
• City and state/province (location)
• Language preferences

b. Health Information (PHI)

Information you voluntarily provide during intake with Tracy, including:

• Mental health concerns or symptoms
• Therapy goals and preferences
• Relevant background or history
• Insurance information (if applicable)

Tmatch does not provide diagnosis or treatment.

c. Usage & Interaction Data

• Interactions with Tracy and other AI tools
• Pages viewed and actions taken
• Device, browser, and IP information

d. Payment Information

We collect payment information (credit card numbers, billing addresses) through our secure, PCI-compliant payment processor to facilitate therapist payments.

a. Therapist Matching

Your information is analyzed to identify therapists whose:

• Licensure
• Specialties
• Availability
• Accepted insurance
• Language and cultural experience align with your needs.

b. AI Case Management (Tracy)

Tracy uses Natural Language Processing (NLP) to:

• Guide you through intake questions
• Summarize your needs and preferences
• Reduce the need for you to repeat your story to multiple providers

c. Platform Improvement

We may use de-identified and anonymized data only to:

• Improve matching accuracy
• Enhance Tracy’s performance
• Improve overall platform usability

We do not train AI models on identifiable data without your explicit consent.

a. Therapists

Only with the therapist you select or are matched with, including:

• Intake summary generated by Tracy
• Matching criteria relevant to care

b. Service Providers

Trusted vendors supporting infrastructure, analytics, or security.

c. Legal Obligations

When required by law, including:

• Court orders
• Duty to warn or protect in crisis situations