Talk to Tracy, your dedicated AI Case Manager
Hi, I'm Tracy!
Your dedicated AI Case Manager
Tracy is AI and can make mistakes.
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Talk to Tracy, your dedicated AI Case Manager
Your dedicated AI Case Manager
Tracy is AI and can make mistakes.
Please review and agree to the following terms before joining your therapy session.
TMatch helps you connect with therapists, manage appointments, access online sessions, and handle payment-related logistics. TMatch is not a medical or mental health care provider. TMatch does not provide therapy, clinical diagnosis, treatment, medical advice, crisis support, or emergency services.
Tracy, the AI matching assistant & case manager, is designed to help understand your needs and preferences so TMatch can support therapist matching. Tracy is not a therapist, clinician, crisis counselor, or emergency service.
If you are in immediate danger or experiencing a medical or mental health emergency, please call 911 or go to the nearest emergency room.
Therapy services are provided by the therapist you choose to meet with, not by TMatch. By continuing, you acknowledge that your therapist is responsible for reviewing clinical information with you before or during your therapy session, including:
You may ask your therapist questions at any time. If you do not feel comfortable continuing with a therapist, you may choose not to proceed with that therapist and may seek another provider.
TMatch may collect and use information you provide to support account setup, therapist matching, scheduling, session access, payment processing, customer support, and platform operations.
Information you share with Tracy may be used to generate therapist matches and create a matching profile. TMatch may share relevant information with the therapist you select or are matched with, including your Tracy-generated intake summary and matching criteria relevant to care, as described in TMatch’s Privacy Policy.
Your therapist is responsible for explaining clinical confidentiality and any legally required limits to confidentiality. These limits may include situations involving risk of harm to yourself or others, suspected abuse or neglect, court orders, or other circumstances required by applicable law.
If your session takes place by video or another telehealth method, your therapist is responsible for explaining telehealth-related consent, privacy, safety, and emergency procedures.
If your session takes place online, please make reasonable efforts to participate from a location that supports your privacy and safety. You are responsible for using a device and internet connection that allow you to access the session.
Your therapist may discuss any additional telehealth-related privacy or safety considerations with you as appropriate.
If you are unable to attend your appointment, please cancel or reschedule according to the cancellation and no-show policy shown during booking.
By joining this session, you acknowledge that you have reviewed the appointment details, payment terms, and cancellation/no-show policy shown during booking.
For paid sessions, you are responsible for applicable session fees, late cancellation fees, no-show fees, or other charges you agreed to during booking.
If you plan to seek out-of-network reimbursement or request a superbill from your therapist, reimbursement is not guaranteed and remains your responsibility.
By clicking “I Agree,” you confirm that you have read, understood, and agreed to this Session Agreement and Clinical Acknowledgment.
You also acknowledge that TMatch is not your therapy provider and that your therapist is responsible for reviewing clinical consent, confidentiality, telehealth, privacy, and practice-specific policies with you before or during your therapy session.
Clicking “I Agree” serves as your electronic acknowledgment and agreement to these terms.
This starts a fresh conversation with Tracy. Your chat and Tracy's match suggestions will be cleared. Your account, profile, and any booked sessions stay. Continue?
Pick a new time with your therapist. The Google Meet link stays the same.
Reschedules need at least 24 hours' notice and keep the original session length.
Pick a date to see available times.
What went wrong with this session?
Optional — add any details that help us look into it. Required if you choose "Other".
Thanks — we've received your report. Our support team will review it and follow up by email. You can also reach us at support@tmind.ai.
How was your session?
Optional — your therapist won't see this; it goes to the TMind team.
Thanks for the feedback — we really appreciate it.