Version 1.6.1 — Last Updated: August 4, 2026 · Effective Date: August 5, 2026
This consent applies to TMatch and Tracy's AI-assisted intake, matching, navigation, booking, and follow-up features. It is not consent for psychotherapy, treatment, or a Provider's telehealth services.
1. Purpose of TMatch and Tracy
TMatch is a technology platform operated by Tmind AI Inc., doing business as TMatch. TMatch uses Tracy, an AI-assisted feature, to support intake, provider matching, care navigation, booking, reminders, and follow-up.
Tracy may ask questions about your concerns, goals, preferences, availability, location, insurance or EAP preferences, language, cultural background, accessibility needs, and other information you choose to share. Tracy may organize that information, create a non-diagnostic summary, suggest potentially compatible Providers, explain potential fit, and help with administrative next steps.
2. Tracy Is an Automated System
Tracy is not a person, therapist, physician, nurse, licensed case manager, clinical supervisor, crisis service, or emergency service.
Tracy does not provide therapy, diagnosis, treatment, medical advice, legal advice, clinical judgment, crisis intervention, emergency response, or clinical supervision.
AI-generated responses, summaries, or matching explanations may be incomplete, inaccurate, or based on limited information. You and the Provider are responsible for reviewing and verifying information relevant to care.
3. Information Collected and Used
To provide the intake and matching services you request, TMatch may collect and use information that you enter or provide, including mental health concerns, symptoms, goals, preferences, background information, location, availability, insurance or EAP information, Provider preferences, and conversation history with Tracy.
TMatch may use this information with account and Provider profile information to organize intake, create a non-diagnostic summary, identify potential matches, explain matching factors, support booking, and provide follow-up or support.
Additional details about collection, use, retention, security, AI processing, and your privacy rights are available in the TMatch Privacy Policy.
4. Sharing for Matching and Requested Services
Relevant intake, matching, scheduling, contact, and administrative information may be shared with Providers you select, book with, are matched with, or authorize TMatch to connect you with. Information may also be processed by service providers that support cloud hosting, authentication, AI processing, communications, scheduling, payment, video or calendar integrations, security, and customer support under applicable contractual restrictions.
TMatch does not sell your personal information or consumer health data. TMatch does not use consumer health data for targeted advertising.
5. Matching Limitations
TMatch may use algorithms, preferences, Provider-submitted information, availability, location, insurance or EAP information, specialties, approaches, languages, and general compatibility indicators to suggest Providers.
Matching is inherently limited and subjective. TMatch does not guarantee Provider availability, legal or clinical appropriateness, a successful therapeutic relationship, clinical outcomes, insurance coverage, reimbursement, or payment.
Any therapeutic or professional relationship exists solely between you and the Provider you select or work with.
6. Voluntary Use and Withdrawal
Use of TMatch and Tracy is voluntary. You may stop using Tracy or TMatch at any time and may decide not to contact or book a suggested Provider.
Where processing relies on consent, you may withdraw consent for future collection or sharing by contacting hi@tmind.ai or by using an available account control. Withdrawal does not affect processing that occurred before withdrawal or information TMatch must retain for legal, security, billing, dispute, or record-retention purposes.
7. Booking and Provider Documents
If you book through TMatch, the booking flow may include payment, cancellation, no-show, refund, insurance, EAP, or Provider-specific terms. Review those terms before confirming a booking.
Your Provider remains responsible for obtaining treatment-specific informed consent, telehealth consent, privacy notices, supervised-Provider disclosures, financial terms, practice policies, emergency information, and other documents required for the Provider's services.
8. Telehealth Risks
TMatch may facilitate booking or access to telehealth services. Telehealth involves electronic communication and may involve risks such as technical failure, interruption, unauthorized access, privacy limitations despite safeguards, reduced access to nonverbal information, or limited ability to respond to an emergency.
Telehealth may not be appropriate for every person or situation. Your Provider is responsible for determining whether telehealth is appropriate and lawful for the professional service.
9. Emergency and Crisis Disclaimer
TMatch and Tracy are not designed for emergency or crisis use. If you are in immediate danger, may harm yourself or others, or are experiencing a mental health emergency, contact local emergency services. In the United States and Canada, call 911 for an immediate emergency or call or text 988 for crisis support where available. Do not rely on TMatch or Tracy for emergency response.
10. Consent and Acknowledgment
By selecting "Accept and Continue" or another electronic acceptance button, I confirm that:
I have read and understand this Informed Consent for AI Intake and Matching Services.
I understand that Tracy is an automated AI system and is not a licensed professional or emergency service.
I consent to TMatch collecting and using the information I choose to provide to deliver the intake, matching, navigation, booking, and follow-up services I request.
I understand that relevant information may be shared with Providers I select, book with, am matched with, or authorize TMatch to connect me with, and with service providers needed to operate the requested service.
I understand the limitations of AI-generated content and matching and will review important information with the Provider.
I understand that this consent does not replace the Provider's treatment consent, telehealth consent, privacy notice, or practice policies.
11. Questions
Questions about this consent or Tracy may be sent to hi@tmind.ai.
Tmind AI Inc., doing business as TMatch
1100 NE Campus Pkwy,
Suite 200,
Seattle, WA 98195